These Terms and Conditions apply to all users who access the services of SpinEmpire Casino via the website spinempire-at.com. The operator is GBL Solutions N.V., registered under number 163779, Groot Kwartierweg 10, Willemstad, Curaçao, licensed by the Curaçao Gaming Control Board (licence OGL/2024/589/0556).
By registering an account and using our services, you agree to these Terms. If you do not agree with any of the points, you may not use the services.
These Terms apply in addition to all other policies on this website, in particular the Privacy Policy and the Bonus Terms.
2. Eligibility
To open an account with SpinEmpire Casino and use our services, you must meet the following requirements:
Minimum age: You must be at least 18 years old. Gambling by minors is strictly prohibited. We reserve the right to request proof of age at any time.
One account per person: Each person may hold only a single account. Creating multiple accounts results in the immediate suspension of all accounts and the forfeiture of all balances and winnings.
Residence: Use is permitted only from countries where online gambling is legally allowed. You are responsible for ensuring that online gambling is permitted in your country.
Own account: You play exclusively on your own behalf and not on behalf of or in the name of third parties.
No self-exclusion: You must not be under an active self-exclusion or blocked by a national exclusion system.
3. Account Registration and Verification
When registering, you are obliged to provide truthful and complete information. False or misleading details may lead to immediate account suspension.
KYC Verification (Know Your Customer)
To comply with legal requirements for anti-money-laundering and age verification, we carry out a KYC procedure. You will be asked to submit the following documents:
Proof of identity: Valid ID card, passport or driving licence (front and back)
Proof of address: Recent bank statement, electricity or gas bill, no older than 3 months, showing your full address
Proof of payment method: If required, proof of the payment method used (e.g. a photo of the credit card with the card number masked)
Source of funds: For larger transactions, proof of the source of funds may be requested
Withdrawals can only be processed after successful KYC verification. Processing usually takes 24–72 hours after all required documents have been submitted.
Your account remains in a restricted mode until verification is complete. You are obliged to report any changes to your personal data without delay.
4. Deposits and Withdrawals
Deposits
The minimum deposit is €20. Deposits are usually credited to the player account instantly. SpinEmpire Casino accepts the following payment methods:
Credit and debit cards (Visa, Mastercard)
E-wallets (Skrill, Neteller)
Paysafecard
Bank transfer / SEPA / Rapid Transfer
Cryptocurrencies (where available)
Withdrawals
The minimum withdrawal is €20. Withdrawals are processed after KYC verification is complete. Processing times vary by payment method:
Withdrawals are generally made to the same payment method used for the deposit. SpinEmpire Casino reserves the right to delay withdrawal requests as part of security checks. Winnings from bonuses can only be paid out after the wagering requirements have been met.
5. Bonus Terms
All bonuses at SpinEmpire Casino are subject to specific conditions that must be met before a withdrawal can be made.
General Bonus Rules
Wagering requirement: All bonus funds are subject to 35x wagering (x35) unless stated otherwise. The wagering must be completed using the bonus balance.
Maximum withdrawal: Winnings from bonus funds are capped at 3x (x3) the bonus amount, unless otherwise specified.
Validity period: Bonuses and their associated wagering requirements must be met within 7 days of activation. After this period, the bonus expires.
No bonus stacking: Only one bonus may be active at any time. Claiming several bonuses simultaneously is not permitted.
Maximum bet with an active bonus: While a bonus is active, the maximum bet per spin or wager is €5. Bets exceeding this amount lead to the invalidation of the bonus and any winnings made with it.
Bonus Abuse
Any abuse of bonuses — including arbitrage betting, group abuse or the use of mathematical strategies to circumvent the bonus conditions — leads to the immediate suspension of the account and the forfeiture of all winnings.
6. Responsible Gaming and Player Protection
SpinEmpire Casino takes its responsibility for player protection seriously. We offer a range of tools to help you stay in control of your gaming behaviour:
Deposit limits: You can set daily, weekly and monthly deposit limits. These take effect immediately.
Loss limits: Cap your maximum loss within a defined period.
Session timer: Set maximum playing times to schedule regular breaks.
Reality Check: Regular reminders of how long you have already been playing.
Self-exclusion: You can block your account for a period ranging from 24 hours up to permanently. A self-exclusion takes effect immediately and cannot be lifted during the exclusion period.
If you notice signs of problematic gaming behaviour, we recommend seeking professional help — for example from Spielsuchthilfe Wien. You can find more information on our responsible gaming page.
7. Account Suspension and Closure
SpinEmpire Casino reserves the right to suspend or close accounts without prior notice if:
Fraud attempts or fraudulent activities are detected
There is suspicion of money laundering or the financing of illegal activities
Multiple accounts for the same person are discovered
False or misleading information was provided during registration or KYC checks
Technical vulnerabilities or game errors are deliberately exploited
These Terms are otherwise violated
In the case of a justified account suspension due to rule violations, we reserve the right to withhold bonuses and any winnings derived from them. Deposits are returned within the framework of legal provisions, provided there is no fraud.
You can voluntarily close your account at any time by contacting our support. Remaining balances are paid out after successful identity verification.
8. Limitation of Liability
SpinEmpire Casino is not liable for:
Losses arising from technical failures, server interruptions or internet connection problems that are beyond our control
Decisions that players make during play, including any losses
Damage caused by the misuse of your account by third parties if you have not sufficiently secured your login details
Delays in payments attributable to external payment service providers
In cases where a technical error has led to an incorrect game result, we reserve the right to reverse the affected transactions. Our liability is in any case limited to the amount held in your account at the time of the incident.
The statutory liability rights of consumers under Austrian law remain unaffected.
9. Data Protection
The collection, processing and use of your personal data is carried out in accordance with our Privacy Policy, which forms part of these Terms. By registering, you consent to the data processing described there.
We process your data on the basis of the General Data Protection Regulation (GDPR) and the relevant Austrian data protection laws. Your data is used solely for the purposes stated in the Privacy Policy and is not disclosed to third parties without your consent, unless we are legally obliged to do so.
10. Changes to the Terms
SpinEmpire Casino reserves the right to amend these Terms at any time. Material changes will be announced to you at least 14 days before they take effect, by email or by a corresponding notification on the website.
If you continue to use our services after the amended Terms take effect, this is deemed to be acceptance of the changes. If you do not agree with the changes, you have the right to close your account before the changes take effect.
The version of the Terms currently in force is always available on this page. The date of the last update is shown at the top of this page.
11. Governing Law
These Terms are governed by the law of Curaçao. Disputes are settled before the competent courts in Curaçao, to the extent legally permissible.
However, as an EU consumer resident in Austria, you retain all rights available to you under Austrian consumer law and EU consumer protection legislation. This choice of law does not restrict your mandatory statutory consumer rights.
In the event of disputes, you may also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
Frequently Asked Questions about the Terms
No. Each person may hold only a single account. Creating multiple accounts leads to the immediate suspension of all accounts as well as the forfeiture of all balances, bonuses and winnings. If you have accidentally created a second account, please contact our support immediately.
KYC verification is required by law and serves to protect against money laundering, fraud and gambling by minors. Withdrawals can only be processed once verification is complete. You will need a photo ID and proof of address (no older than 3 months).
An x35 wagering requirement means you must wager the bonus amount 35 times with real bets before you can withdraw winnings from bonus funds. Example: with a €100 bonus, you must place €3,500 in bets before a withdrawal is possible.
The validity period for bonuses and their wagering requirements is 7 days from bonus activation. After this deadline, the bonus expires automatically and any winnings derived from it are cancelled. So make sure to complete the wagering requirements in good time.
Yes, in certain cases — such as suspected fraud, multiple accounts or violations of these Terms — we reserve the right to suspend accounts without prior notice. In such cases, however, you will be informed as quickly as possible. For regular account closures at your own request, there are no restrictions.
The Terms are formally governed by the law of Curaçao. However, as a consumer resident in Austria, all mandatory Austrian consumer protection rights remain valid. You can also use the EU Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
