Gambling should be fun — not a burden. We provide you with the tools so that you always stay in control.
Your Player Protection Tools
All limits take effect immediately — you can activate them at any time in the account area.
Deposit limits
Set a maximum deposit amount — daily, weekly or monthly. Increases take effect only after a 7-day cooling-off period; decreases are effective immediately.
Loss limits
Determine the maximum you can lose within a defined period. Once the limit is reached, no further bets are possible until the period ends.
Session timer & Reality Check
Set a timer for your gaming session. Regular reminders show you how long you have already been playing and how much you have won or lost — so you always keep track.
Self-exclusion
A self-exclusion blocks your account immediately for the chosen period — from 24 hours to permanently. During the exclusion, no logging in, no deposits and no play are possible. The exclusion cannot be lifted while it is in force.
Signs of Problematic Gaming Behaviour
Recognise early whether gambling is becoming a burden. If you notice any of these signs in yourself, it is time to take a break or seek professional help.
You gamble with money you actually need for rent, food or other essential expenses.
You take on debt to be able to gamble, or borrow money from friends or family to gamble.
You hide losses or gaming activity from your family or friends.
You chase losses — you keep playing or increase your bets to win back money you have lost.
You constantly think about gambling — even when you are not playing or cannot play.
You need ever-higher bets to feel the same excitement.
Your gaming behaviour affects your work, your relationships or your mental health.
You have unsuccessfully tried to cut down or stop gambling altogether.
When You Need Help
You are not alone. Problematic gaming behaviour is a recognised condition that can be treated. Do not hesitate to seek professional support.
Spielsuchthilfe Wien: Counselling by phone, online and in person — confidential and free of charge. www.spielsuchthilfe.at
Alternatively, you can block your account immediately — contact our support or use the self-exclusion directly in the account area.
Professional Help in Austria
These organisations offer free and confidential counselling for gambling problems.
Spielsuchthilfe Wien
Outpatient counselling and treatment facility for gambling addiction — for those affected and their relatives. Counselling by phone, email and in person, confidential and free of charge.
Sometimes a time-out is the right choice. Pick the option that best suits your situation.
Short break
For a temporary time-out from gambling. Your account is preserved and reopens automatically once the period expires.
24 hours — a short-term cool-down
7 days — a week's distance
30 days — a month off
Longer exclusion
These exclusions cannot be lifted early. Please choose only if you are sure that you need a longer time-out.
3 months
6 months
1 year
Permanent — irreversible
Protection of Minors
SpinEmpire Casino is accessible only to persons aged 18 and over. Gambling by minors is strictly prohibited and is actively prevented by us.
Our Age Verification Process
Every newly registered account undergoes an age check. As part of the KYC process, we require a valid photo ID confirming the minimum age of 18. Accounts suspected of belonging to a minor are frozen immediately.
Recommendations for Parents and Guardians
If you have children in your household, we recommend using parental control software to block access to gambling websites:
Net Nanny (netnanny.com) — Comprehensive parental control software for PC, Mac and mobile devices
Screen Time (iOS/iPadOS) — Built-in Apple feature for restricting apps and websites
Microsoft Family Safety — Free parental control features for Windows and Android
Google Family Link — Parental controls for Android devices and Chromebooks
Please make sure your SpinEmpire Casino login details are kept secure and are not accessible to children.
Frequently Asked Questions about Player Protection
You can set deposit limits directly in your account under "Player Protection" or "Responsible Gaming". Decreases take effect immediately. Increases only take effect after a waiting period of 7 days, so that you can reconsider this decision.
No. An activated self-exclusion cannot be lifted while it is in force. This is a deliberate protective measure. Short-term breaks (24 h, 7 days, 30 days) end automatically after the chosen period expires. Longer exclusions (3 months or more) require you to contact our support after they expire.
A Reality Check is a reminder message that shows you at regular intervals how long you have been playing, how much you have wagered and what your current win or loss is. These messages help you keep track and make more conscious decisions. You can choose the interval freely.
Spielsuchthilfe Wien (spielsuchthilfe.at) offers confidential and free counselling for those affected and their relatives. German-language online counselling is also available at Gambling Therapy (gamblingtherapy.org); you can find self-help groups at Gamblers Anonymous.
Yes, the minimum age is 18. All users must verify themselves with a valid ID. Anyone who provides false age details during registration risks the immediate suspension of their account as well as the forfeiture of all winnings and balances.
We recommend three immediate steps: (1) activate a self-exclusion in your account, (2) contact the gambling help service (spielsuchthilfe.at — confidential and free of charge), and (3) talk to a trusted person about your situation. Professional help is effective and free.
